Once you have access to the API, you can immediately start building a bot. The WhatsApp Business API doesn’t come with its own interface and can only be accessed via a WhatsApp Business Solution Provider such as Trengo. That’s because the regular WhatsApp Business app doesn’t enable you to build chatbots, but the API does. How to build a WhatsApp chatbot (a step-by-step guide)įirst, you’ll need to start using the WhatsApp Business API. For most people, especially the ones that spend a lot of their time on WhatsApp, this is more convenient and personal than having to navigate to a website. Imagine being able to make an appointment with your hairdresser by sending a text and quickly setting a time with the help of a bot. Oftentimes, WhatsApp bots are built to collect contact information and even schedule appointments. Generate leadsĪ bot is not only a good customer service tool, it’s also useful for marketing purposes. This leaves the customer service agent with the task of doing what they are good at: helping customers. Urgent messages are automatically recognized and assigned to the right agent. Frequently asked questions that can be answered by the bot are no longer on their plate. With a WhatsApp chatbot on their team, agents save a lot of time. They need to reply almost instantly, solve issues fast, and on more communication channels than ever. Improve team efficiencyīecause of the rising customer expectations, customer service teams experience more pressure than ever. If the bot can’t answer the question, it can tell the customer when they can expect an answer from a human agent. This doesn’t always mean that a customer will get their question answered right away, but they will always get a reply instantly. Improve the customer experienceįirst of all, your response time will drastically improve. What are the benefits of using a WhatsApp chatbot for business?īy building a WhatsApp Business chatbot, you hit multiple birds with one stone. When you go to Ferryscanner’s website, you can start a WhatsApp chat via their website widget. Not having to ask for a name, country, and booking code from every single customer makes a big difference in the long run. The WhatsApp bot saves them loads of time by collecting basic information about the customer before they get in contact with a human agent. When customers reach out to Ferryscanner via WhatsApp, they are first asked a couple of questions by a flowbot. WhatsApp Business chatbot exampleįerryscanner is a Greece-based search and booking engine that helps people find affordable ferry tickets to exciting destinations all over the world. They’re used to answer frequently asked questions, provide information, and collect leads. First off, what is a WhatsApp Business chatbot?Ī WhatsApp Business chatbot is a technology that simulates a conversation with your customers via WhatsApp. All without having to use a single line of code. In this A-Z guide, I’ll cover everything about the benefits of using a WhatsApp Business chatbot and how to set up your very own bot. If you want to build a WhatsApp chatbot for your business, you have come to the right place.
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